DoIT Showroom Buyer's Guide

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Customer Service Information

DoIT Customer Service Page

Welcome to Customer Service for the DoIT Tech Store, the computing center for the University of Wisconsin-Madison.

The DoIT Tech Store is open weekdays from 7:45 a.m. to 5 p.m. We are located at 1210 West Dayton Street, Madison, WI, 53706 just east of Union South. There are different options for parking around the Tech Store. There are metered stalls in the rear of lot 56 which is at the Zoology Research Building (1117 W. Johnson St.). You can access this lot from Charter Street, between Dayton and Johnson. Finally there are three spots reserved for DoIT Tech Store customers located between 222 and 228 N. Charter Street.

Problems with the DoIT Tech Store Online Catalog?

• During normal business hours, please contact Tech Store Sales by calling 608-262-7253 or email sales@doit.wisc.edu.
• After hours, please email Tech Store Sales at sales@doit.wisc.edu and a customer service representative will respond to your email on the morning of the next business day.

About the DoIT Tech Store

Who are our customers?

Students, Faculty, Staff and Departments of the University of Wisconsin - Madison can purchase from the DoIT Tech Store.

Questions?

DoIT's staff is happy to answer your questions! Visit the Tech Store at 1210 West Dayton Street or call us during our normal business hours of Monday through Friday 7:45 a.m. to 5 p.m. or email us anytime.

• For pre-sales information about products, contact the Showroom at 608-265-7469 or email at showroom@doit.wisc.edu.
  
• For sales questions such as product availability, stock or order status, contact Sales at 608-262-7253 or email sales@doit.wisc.edu.
  
• For post-sales questions such as product performance issues and problem diagnosis, contact the Help Desk at 608-264-4357 or email help@doit.wisc.edu.

Need technical service or support?

The DoIT Help Desk specialists are available 6 a.m. to 1 a.m./7-days a week by calling 608-264-4357 or emailing them at help@doit.wisc.edu. You can also meet with them in person either through the Walk-in Help Desk located at 1210 W. Dayton St. (7:45 a.m.-500 p.m.) or through the Satellite Walk-in Help Desk located at the Memorial Union (Sun 12 p.m-8 p.m., Mon-Thurs 10 a.m.-8 p.m. and Fri 10 a.m.-5 p.m.). They also offer live chat from 8 a.m.-10 p.m.

• Be sure to have your University of Wisconsin ID ready.
• The Help Desk attempts to answer every call immediately, but if all of their assistants are busy, your calls will be answered in the order in which they are placed.
• We will make every attempt to reply to your email and phone messages within twenty-four hours.

If you have a question or problem that requires bringing in your computer for diagnosis, call 608-264-4357 to make an appointment.

For self-service, visit the Help-Desk website for answers to frequently asked questions.

Payment Options

DoIT offers Departments the ability to use DoIT Numbers. For more general information about DoIT Numbers see:

http://www.doit.wisc.edu/about/billing/

To setup a DoIT Number please see:

https://www.doit.wisc.edu/about/billing/doitnumber

For more payment options, please see the information below:

• Personal Payment Options
  • Walk-in purchases can be made at our 1210 West Dayton Street location where we accept: cash, check, money order, VISA/MasterCard and WiscCard.
  • Customers are also welcome to purchase items via our online catalog. Please note that personal online purchases may be made using VISA or MasterCard only.

• Departmental Payment Options
  • For walk-in purchases, we accept DoIT Numbers, Procurement cards and Department Checks. For assistance in setting up your new department account contact the DoIT billing office at DoIT.billing@doit.wisc.edu,or call 262-2879.
  • Customers are also welcome to purchase items via our online catalog. Departmental purchases may be made online using either a DoIT Number or a UW procurement card

Order Cancellation

To cancel an order, you may either come in person to the Tech Store or contact the Sales department via phone at 608-262-7253. A third option is that you can email the Tech Store Sales staff at sales@doit.wisc.edu.

Please note that once an item is shipped you can no longer cancel the order and should instead follow the return policy located below.

Security

All credit card transactions that take place on the Tech Store web site are performed on a secure server using industry-leading 128-bit encryption. If you feel uncomfortable giving us your credit card information over the web, feel free to print your shopping cart and bring it in to the Tech Store or contact us via phone at 608-262-7253. You may also email your order to sales@doit.wisc.edu.

Returns

In general we will accept returns within 30 days from the date of purchase, provided they come with the original receipt and the original packaging. Unless it is defective, software may only be returned if it is unopened and returned within 30 days. Some items may incur a restocking fee. Due to the broad scope of products that we sell, you should call 608-262-7253 for complete details on the return policy for the specific item you wish to return.

For more information on returning Apple Computers purchased through DoIT, click here.

Sales Tax

• All personal sales done at the counter are assessed the standard Dane County sales tax of 5.5%.
• Online sales are assessed tax by the county they are purchased in.
• Out-of-state online sales are not assessed sales tax.
• Departmental sales are not taxed.

Shipping & Delivery

The DoIT Tech Store is pleased to ship your orders directly to you. Shipping costs are assessed by a combination of weight and price. For more detailed information about shipping prices see: Information on Shipping. DoIT uses a Tech Store driver for on campus shipping while either UPS or USPS handle off campus shipping.

Warranties

Warranties vary by manufacturer. Take a look at the manufacturer packaging, or contact them directly for more information. For more general information about the types of warranties you can get see: Warranties.

Are you a vendor who wants to update info on an item in our database?

Email: techstore@doit.wisc.edu

Do you want info on price breaks for large orders?

Email: sales@doit.wisc.edu